Louisville Free Public Library’s Job Shop: Helping People Get Back to Work

By Nicole Dixon

On any day of the week you are likely to find people using a public computer at the Louisville Free Public Library (LFPL) to search for a job online, write a resume, or complete an online job application. In response to the growing number of job seekers, and thanks to the support of the Library Foundation, the library opened the first Job Shop at the Main Library in 2009. The success of that first effort to bring employment and career resources, and the assistance of staff, into a single service has led to an expansion of the library’s workforce development effort. LFPL now offers a Job Shop at the Main Library, the Southwest Library, the Job Shop Online, Job Seeker Classes, and Mobile Job Shops around the community.


If your local library does not currently have a program in place to aid job seekers, you might share the information in this article and on the LFPL website with your library staff. Community members rely on libraries for computer access, resources, and expert advice, and this program would be a great benefit to patrons.


What Patrons will find at the Job Shops at Main Library and Southwest Library


  • Computers just for job seekers
  • Free faxing & printing
  • Help with basic computer skills
  • Trained staff ready to assist
  • Referrals to other community employment organizations
  • A station equipped with a telephone and a computer that can be reserved for phone or video interviews
  • WinWay Resume software (available on all public computers)
  • The Job Shop book collection
  • No time limit on the computers


Mobile Job Shops

The Mobile Job Shops travel around the community to provide many of the same services as our two Job Shop locations.


Job Seeker Classes

The Job Shop at the Main Library provides programs for unemployed or underemployed every Tuesday at 2 p.m. The programs are a combination of workshops provided by career development professionals and professional organizations and classes taught by LFPL staff. Presenters are invited to speak or conduct workshops on a variety of issues related to job search.


Presentation & Workshop Topics

  • Interview Skills
  • Job Search
  • Networking
  • Resume Writing
  • Mock Interviews
  • Changing Careers
  • Special Job Seeker Populations (55+, young adults, veterans, etc.)


Classes Presented by LFPL

Library staff member teach classes designed to assist patrons with finding work. Job Shop staff members provide these classes around the community at our branch libraries and in collaboration with other organizations such as community centers and schools.


  • Beginning & Advanced Online Job Search
  • Avoiding Job Scams
  • Library Resources for Job Seekers
  • LinkedIn for Job Seekers
  • Resume Writing Lab
  • Resume ABCs
  • Twitter for Job Seekers
  • Your Social Brand
  • Job Shop Express


Online Resources at www.lfpl.org/jobshop

Resources on our website are available for our patrons to use from the library, from home. All they need is a computer with Internet connection.


  • Job and career information
  • Computer tutorials covering basic computer skills, e-mail, and Microsoft Office
  • Business & career databases
  • Class and workshop schedules
  • Links to community organizations that assist job seekers
  • Resume help
  • Links to job search sites
  • Links to commonly accessed online applications


Computer Classes at LFPL

Computer skills classes are offered regularly throughout the community. Patrons can build skills they need for job searching as well as skills that are valued by employers.


  • Computer Basics
  • Internet Basics
  • Microsoft Word Office
  • Social Networking and other 21st Century computer skills


Numbers & Summary

Signups at the Main Library Job Shop

2011 - 12,478 (about 1,040 per month)

December to August 2012 – 8,336 (about 1,042 per month)


Patron interactions range from brief to ongoing. A person may come in just once to print and fax a resume to a potential employer. Another patron may come every day for weeks. The first day they learn how to create and use an e-mail account. The following days, they are introduced to the world of online job searching and applications. Many people have lost jobs they held for 10-20 years and the process of finding employment has completely changed.


The Job Shop program covers point-of-need services and provides opportunities for education and skills building. The Job Shops and the Mobile Job Shops serve patrons individually by giving them a quiet place to work on their own or with help from staff. Our computer classes and workforce development classes and workshops allow people to gain new skills. Our online resources provide assistance to our community whenever and wherever they need it.


It is hoped that the information contained in this article will provide NCDA members with ideas to develop and implement job search and computer education programs for community members and library patrons.




Nicole Dixon is a Community Outreach Supervisor at the Louisville Free Public Library. She leads the Library’s Tech Connects Team and supervises the Job Shop. The Tech Connects Team includes Training Specialists and Outreach staff who teach computers classes and promote library services throughout the community.  Her prior positions include Community Outreach Coordinator and Workforce Development Supervisor. Nicole has a Master’s Degree in Library Science from the University of Kentucky. You can reach Nicole at Nicole.Dixon@lfpl.org.


Printer-Friendly Version